Contract Overview

Contract Name: 8(a) Streamlined Technology Application Resource for Services (STARS) II Governmentwide Acquisition Contract (GWAC) (8(a) STARS II)

Contract Description: The 8(a) Streamlined Technology Application Resource for Services (STARS) II Governmentwide Acquisition Contract (GWAC) – “8(a) STARS II”, a/k/a “STARS II”, is a Multiple Award (MA), Indefinite-Delivery, Indefinite-Quantity (IDIQ) contract to provide information technology (IT) services and IT services- based solutions which may include the integration of ancillary support which is necessary and integral to the IT services being acquired.

Contract Number:  GS00Q17GWD2232
Contractor DUNS Number: 801065306
Contract Period of Performance:  June 13, 2017 – August 30, 2021
Available Task Order Types:  Fixed-Price (FP), Fixed-Price Incentive (FPI), Time-and-Materials (T&M) and Labor-Hour (L-H)

Program Manager
Angela D. Reddix
Founder, President and CEO
757-410-7704
s2@ardx.net

GSA STARS II Website
www.gsa.gov/8astars2


Contract sections:


Constellation and Functional Area(s)

Constellation I (Technical Proficiency and Competitive Prices, Functional Area 1 (NAICS 541511); Constellation I (Technical Proficiency and Competitive Prices, Functional Area 2 (NAICS 541512); Constellation II (ISO 9001:2008 and CMMI Level III for Services with Technical Proficiency and Competitive Prices, Functional Area 1 (NAICS 541511)); and Constellation II (ISO 9001:2008 and CMMI Level III for Services with Technical Proficiency and Competitive Prices, Functional Area 2 (NAICS 541512) (CIFA1; CIFA2; CIIFA1; and CIIFA2)

 

Constellation and Functional Area (FA) Taxonomy

FA1
NAICS
541511

FA1
NAICS
541512

Constellation I
Technical Proficiency and Competitive Prices X X
Constellation II
ISO 9001:2000
or
ISO 9001:2008
or X X
CMMI Level II (or higher) – DEV
or
CMMI Level II (or higher) – SEV
with
Technical Proficiency and Competitive Prices

NOTE: ARDX is certified ISO 9001: 2008 and CMMI Level 3 for Services.


 

Points of Contact

Program Manager
Angela D. Reddix
757-410-7704
s2@ardx.net

Customer Satisfaction
Angela D. Reddix
757-410-7704
s2@ardx.net


Quality Assurance

The foundation of our Quality Management System is a structured approach and adherence to industry best practices.  Our successful development and implementation of process-based quality is based on the implementation of quality processes and the commitment to continuous improvement.  Inherent in a CMMI-based management and technical approach is the implementation of continuous process improvement.

Based on the PLAN-DO-CHECK-ACT sequences that are intrinsic to all quality processes and industry best practices for Continuous Process Improvement, our approach provides uniform, metrics-based, program-wide management oversight of tasks, subtasks, quality assurance, and continuous process improvement.  Refined over multiple programs and tailored to meet the requirements of the program/contract and tasking needs, this approach ensures consistent delivery of quality services program-wide.  The core sub-processes address key quality processes.  These factors define best value.

Internal reviews and reporting procedures provide our project managers and the Contract Manager with the necessary tools to monitor and control project resources.

ARDX is committed to delivering quality the first time, every time.  Our Quality Management philosophy is grounded in eight basic principles:

  • Our top leadership (Contract Manager) is committed to quality, and understands its significance in terms of long-term corporate health and stability.
  • We work closely with our customers to define performance metrics on every task of every contract.
  • Monthly In-Process Reviews (IPRs) with ARDX senior management includes performance assessment against established metrics.
  • Following ISO standards we document procedures utilizing industry best practices on every task.
  • People at all levels are trained and fully involved in quality.
  • We are committed to continuous quality improvement, as a cornerstone of corporate growth.
  • Our Quality Management processes complement and are fully integrated with our project management processes. Our Quality Management System (QMS) addresses both the management of a project and the outputs of a project.
  • Continual Process Improvement.

We believe successful customer satisfaction surveys maximize the retention of current customers, and help enterprises to better position themselves among prospective clients. In addition, we believe, it is important to inform customers that their opinions matter, and that their responses will instigate change within the organization.  ARDX continues to maintain D&B ratings of 95% in customer satisfaction.  Our customer satisfaction surveys will be conducted to ensure the following:

  • Demonstrate commitment to listening to customers.
  • Improve customer satisfaction and retention.
  • Improve quality of service.
  • Increase repeat business.
  • Learn where the company stands in comparison with competitors.
  • Obtain input on new products or services.
  • Provide a way for unhappy customers to vent.
  • Target resources on issues of concern to customers.